Orbit Support


Orbit Support


MediaKind’s Orbit Support solutions deliver confidence by offering the best in class expertise to ensure continued operations of your media infrastructure. Our multi-tiered support offerings allow you to select the most appropriate level to meet your business and technical needs.

Key Values


Guaranteed key performance indicators from a global support team, helping you to achieve the highest levels of network availability.

Fast response for any system recovery, with all issues tracked and proactive assistance provided where required.

Maximum system uptime and utilisation with the most efficient use of your resources to ensure fast return on investment.

MediaKind Orbit Support tiers


Orbit Go


Orbit Go provides media organizations with a level of support that is designed to ensure business continuity and is aimed at supporting MediaKind’s box products as well as small scale system deployments. Providing global access to MediaKind’s service centre, direct access to a best in class incident management system and commitment against KPIs, Orbit Go is a sensible support solution for media organizations looking to insure against product issues as well as having fast access to experienced media engineers.

Orbit Plus


Complimenting the entitlements offered in Orbit Go, Orbit Plus provides an enhanced level of support KPIs, with higher levels of commitments towards our customers operational needs, as well as platform evolution. Orbit Plus is aimed at supporting MediaKind’s more comprehensive system deployments.

Orbit Ultima


Orbit Ultima is the highest level of support offered by MediaKind. Building on the foundation of the two lower levels of support, Orbit Ultima provides the highest service levels and KPIs, which are supported by service delivery management and the highest level of access to MediaKind’s support experts, ensuring all aspects of operational complexities are covered. This is further complemented by access to all of MediaKind’s applicable software releases, including all new features and functionality. Orbit Ultima is the complete offering and is designed for supporting MediaKind’s most comprehensive customers and solutions.